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DELIVERING YOUR SLABS
GENERAL INFO
Mudcontrol Slabs are delivered stacked and secured on a pallet, with a maximum of 35 sq metres/140 per pallet for delivery on an 18 tonne lorry and 25 sq metres/100 slabs per pallet on smaller lorries.
THERE IS NO LOWER OR UPPER LIMIT, we will send out any amount.
Don't need a full pallet? Take a look at our Shared Pallet page and share your delivery costs with others in your area.
A full pallet of slabs weighs approximately 1 tonne and is 2 metres tall.
HOW DOES DELIVERY WORK?
We offer two delivery options, a standard "BOOK IN WITH CLIENT" option and a "PRIORITY DELIVERY" option.
BOOK IN WITH CLIENT - This means that we’ll dispatch the order A.S.A.P. (usually on the next working day after receiving payment). When the delivery company which covers your area receives your pallet(s) through the network, THEY WILL TEXT & CALL YOU to arrange delivery on a day which suits you.
If you are receiving 35sq m pallet(s) on a large lorry, then you can generally book in for delivery on the day of your choice when placing your order. Please let us know in the NOTES section of your order form which day you require (this does not cover priority/next day delivery and cannot be guaranteed).
Equally, if you want to delay your delivery, please let us know so we don’t dispatch your order straight away.
PRIORITY DELIVERY - £12 + VAT charge, for when you require Next Day Delivery or need to have a quick, specific, guaranteed weekday booked. PLEASE SPECIFY THE DAY YOU REQUIRE IN THE NOTES.
Priority Next Day delivery for full pallets of 35 square metres (or multiples thereof) must be paid for and booked in before 3pm.
Priority Next Day delivery for any other amount (delivery includes a shortened pallet of less than 35sq m) must be paid for and booked in before 10am.
Priority delivery excludes weekends and some parts of the country (including most areas of Scotland)
PLEASE READ & CONSIDER THE FOLLOWING CRUCIAL POINTS
1 - Delivery is charged PER PALLET on the national pallet delivery network, not per drop
(We will send any amount on a pallet up to 35 sq m on a large 18t lorry or 25sq m on a smaller 7.5t/12t lorry).
To find out the cost of delivery PER PALLET to your postcode PLEASE CLICK HERE to access our Postcode Delivery Cost Table.
2 - Delivery costs are calculated on a postcode basis, this is so that you are not subsidising deliveries in higher cost areas - you pay what it costs to deliver to you (for further information regarding this, please click HERE).
3 - Delivery is guaranteed to kerbside and pallets can only be unloaded on to LEVEL hard tarmac or concrete - NO HILLS, NO GRAVEL, NO GRASS, NO HARDCORE, NO EXCEPTIONS. If you do not have tarmac or concrete available, then a piece of ply, or Mudcontrol slabs themselves can be use to offload on to. Worried that your Mudcontrol slabs won't be delivered to where you are installing them? Don't worry, they are easy to move, so if your property access is not good, then have them delivered locally (a village hall car park for example) and handball them off in to your vehicle and take them exactly where you need them quickly and easily!
(Unsure? Find out more HERE and watch this video. Whilst the trolley does most of the work, all of the weight is being put on the small, hard wheels. Please note how little clearance there is beneath the trolley. Whilst our yard is gravel, you can see that we have used Mudcontrol slabs to create a solid, hard surface to facilitate delivery.)
4 - Full pallets of 35 square metres are 980kg stacking 2m tall and cannot be unloaded on a hill, it’s too dangerous, the drivers can’t hold that much weight safely on the electric pallet trolleys they use to unload off the tail lift. So please think of an alternative delivery point if your delivery address is on a hill.
5 - Delivery will be on an 18t lorry unless a smaller lorry (7.5t / 12t) is requested and is available - it is your responsibility to consider your access and book the correct lorry size accordingly (read more HERE). Please note that due to tail lift weight restrictions, lorries under 18t can only deliver shortened pallets of up to 25 sq metres/100 slabs per pallet.
6 - Please be realistic about your property access limitations. If delivery fails due to your misinformation, you WILL be charged for re-delivery. A narrow entrance, overhanging trees or a narrow gateway can all be very problematic for the delivery driver.
If in doubt, err on the side of caution and please feel free to contact us and we will work with you to find a solution - we always find a way to ensure a successful delivery.
7 - Unavoidable delays - Sometimes there are unavoidable delays on the delivery network, this is totally out of our hands. If you are getting slabs for a specific job and will have workers to lay the slabs, please allow a clear day between the delivery and the start of work, in case of delays.
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Access to the yard/field isn’t good, is that a problem?We can request a smaller delivery vehicle and do our best to ensure that one is available.
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Will they deliver into my field?Nope, not a chance. Not even in high summer when the ground feels like concrete to you. Please don’t ask the drivers to, they won’t do it and it’s more than their jobs are worth to get a lorry stuck. Also, they are not insured to do so. They will drop off on the kerbside, or possibly in the gateway if there is a hardstanding area of concrete or tarmac.
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Why can’t they deliver onto grass/mud/gravel/hardcore?The small solid wheels of the hand operated Electric Pallet Trolley they use to trundle the pallets around won’t roll on uneven or soft ground, especially with a tonne of slabs on a pallet. In this video, you can see that whilst the trolley does most of the work, all of the weight is being put on the small, hard wheels. Please note how little clearance there is beneath the trolley. Whilst our yard is gravel, you can see that we have used Mudcontrol slabs to create a solid, hard surface to facilitate delivery.
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Do I need a machine there to unload?No, the driver can unload off the lorry’s tail lift, as long as there is smooth hard tarmac or concrete to unload onto.
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I don’t live where I want the slabs delivered, and I don’t want to wait around all day, can I book a time for the delivery?You can request an AM or PM delivery at £15+VAT, but please be aware that at times local depots fail to adhere to these requests, causing, annoyance for all involved. Should your requested delivery time not be fulfilled, you will get a refund of the £15+VAT addition.
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I want the slabs putting in a specific space that the lorry can’t get to, can you do that?If you want to book a special delivery on a lorry with its own Moffatt forklift, we can do that, but there is a significant extra charge from the haulage network if there is one available.
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Can I choose the delivery day?If it is VERY important to you that your delivery is made on a certain day, please let us know and we can book it in via our next day delivery service, which is available to most areas at £12 including VAT. This must be booked before 12pm the previous day.
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If I don’t want to pay for a specified time, can you tell me what time my slabs will arrive?Unfortunately not. You receive the same information that we do once your load is put on the lorry (could be the morning run or the afternoon). We always put a request on the delivery notes for the driver to call ahead. You should also receive a two hour delivery window by email, from the haulier, on delivery day.
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Can you guarantee that a 7.5/12t lorry will be available?No, we can't absolutely guarantee it, but we will do our best to ensure that the delivery depot near you has one, and that it’s available to do your delivery on the day you choose.
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Why do your delivery charges vary so much?The cost per pallet varies depending on the delivery postcode, so we do a ‘pallet preparation and delivery’ quotation individually for every enquiry. A full pallet of 140 slabs (35m2) is the biggest, heaviest pallet we can have hand-unloaded by pump truck on the tail-lift lorries. That size weighs 980kgs, and must be unloaded onto tarmac or concrete, as the pump trucks’ little wheels won’t travel a mm on gravel or uneven ground with almost a tonne on them! CHECK OUT OUR PER PALLET DELIVERY CHARGES, BY POSTCODE, HERE The slabs are very heavy and therefore there are weight restrictions on pallet sizes that the lorry tail lifts can handle. Delivery costs are calculated by our shipping partners on a PER PALLET basis, not per delivery drop off, so bear this in mind when ordering: A 7.5 tonne lorry can only handle up to 25 sq metres per pallet (100 slabs per pallet/700kg) An 18 tonne lorry can only handle up to 35 sq metres per pallet (140 slabs per pallet/980kg)
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Why don't you do "free" deliveryThere is no such thing as free delivery (unless you have a national fleet of HGVs and are happy to deliver our slabs for nothing for us all over the country every weekday of the year, in which case, yay, please get in touch, we absolutely love you already!!!) “Free delivery” means that the delivery cost is included in the cost of the item. We could do this, in fact it would make things a lot easier for us to have a flat rate for slabs delivered to anywhere in the country, but it would make the slabs more expensive for almost all our customers. At the moment delivery can be anything from about £60 to £200 depending on whereabouts you are (The Midlands, or The Shetlands, for example). If we tried to average this out but allow a buffer zone (so that we don’t end up doing deliveries at a loss, because we have no way of knowing where the majority of customers will need delivery to in the next year, it could be 5% in high cost zones, or 95%, or anything in between) then the overall cost per slab will be higher for almost everyone, only those in the highest delivery cost areas will benefit. We did a survey of our customers asking for input on this dilemma, and the vast majority of answers were to keep it as it is, as it’s fairer to everyone.
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Is delivery available at the weekends?Yes, some depots will do delivery on a Saturday morning, this is £60 extra at cost, for the entire delivery (irrespective of the number of pallets) and we would need to check ahead of time to ensure that the depot which covers your area will do a Saturday delivery. Please email or call us if you would like us to do that.
