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DELIVERING YOUR SLABS

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GENERAL INFO

Mudcontrol Slabs are delivered stacked and secured on a pallet, with a maximum of 35 sq metres/140 per pallet for delivery on an 18 tonne lorry and 25 sq metres/100 slabs per pallet on smaller lorries.  THERE IS NO LOWER LIMIT, we will send out any amount, but full pallets will always be the most cost effective delivery option.  Don't need a full pallet?  Consider sharing a pallet with friends or use our dedicated FACEBOOK PAGE to find someone in your area to share your pallet (and delivery costs) with.

A full pallet of slabs weighs approximately 1 tonne and is 2 metres tall.

DELIVEY COSTS
DELIVERY CHARGES BY POSTCODE

If you would like to check the likely delivery charge PER PALLET to your area, please click the button below and scroll through the Postcode Delivery Charge table.

Following discussions with the national delivery network we use, in an attempt to streamline deliveries and make them more reliable for all, we now have a new delivery booking in system. 

Unless it’s VERY important for your delivery to be made on a specific date (in which case please tell us, so we can invoice you for Priority Next Day delivery) we are now inputting deliveries as BOOK IN WITH CUSTOMER. 

This means that we’ll dispatch the order a.s.a.p. (usually on the next working day after receiving payment). When the delivery company which covers your area receives your pallet(s) through the network, THEY WILL TEXT & CALL YOU to arrange delivery on a day which suits you. 

For deliveries where a smaller lorry has been requested this makes it far easier for them to accomplish. 

Full pallets on the bigger lorries (usually 18 tonners, sometimes larger) can still be booked for delivery on the day of your choice, please let us know if you want that option. 

If you want to delay your delivery, please let us know so we don’t dispatch your order straight away, as most depots don’t want pallets sitting around in the yard for more than a few days.

 

PLEASE READ & CONSIDER THE FOLLOWING CRUCIAL POINTS

1 - Delivery is charged PER PALLET on the national pallet delivery network, not per drop 

(We will send any amount on a pallet up to 35 sq m).  

 

To find out the cost of delivery PER PALLET to your postcode PLEASE CLICK HERE to access our Postcode Delivery Cost Table.

2 - Delivery costs are calculated on a postcode basis, this is so that you are not subsidising deliveries in higher cost areas - you pay what it costs to deliver to you (for further information regarding this, please click HERE).

 

3 - Delivery is guaranteed to kerbside and pallets can only be unloaded on to LEVEL hard tarmac or concrete - NO HILLS, NO GRAVEL, NO GRASS, NO HARDCORE, NO EXCEPTIONS (Unsure? Find out more HERE and watch this video. Whilst the trolley does most of the work, all of the weight is being put on the small, hard wheels. Please note how little clearance there is beneath the trolley. Whilst our yard is gravel, you can see that we have used Mudcontrol slabs to create a solid, hard surface to facilitate delivery.)

4 - Full pallets of 35 square metres are 980kg stacking 2m tall and cannot be unloaded on a hill, it’s too dangerous, the drivers can’t hold that much weight safely on the electric pallet trolleys they use to unload off the tail lift. So please think of an alternative delivery point if your delivery address is on a hill.

 

5 - Delivery will be on an 18t lorry unless a smaller lorry (7.5t / 12t)  is requested and is available - it is your responsibility to consider your access and book the correct lorry size accordingly (read more HERE).

 

6 - Please be realistic about your property access limitations.  If delivery fails due to your misinformation, you WILL be charged for re-delivery.  A narrow entrance, overhanging trees or a narrow gateway can all be very problematic for the delivery driver.

 

If in doubt, err on the side of caution and please feel free to contact us and we will work with you to find a solution - we always find a way to ensure a successful delivery.

 

7 - Please note that due to tail lift weight restrictions, lorries under 18t can only deliver shortened pallets of up to 25 sq metres/100 slabs per pallet.

8 - There is no such thing as "free delivery".  Whenever you order a product with "free delivery",  the true cost of that delivery is factored in and averaged out across the UK.  However we charge you only what it costs to deliver to you, as we think that is the fairest way.  This is considerably more work for us, however, we are determined to keep costs as fair as possible for you, our customers.  If you would like pre-determine the cost of delivery, please CLICK HERE and find your drop-off postcode and the associated costs PER PALLET.

  • Why do your delivery charges vary so much?
    The cost per pallet varies depending on the delivery postcode, so we do a ‘pallet preparation and delivery’ quotation individually for every enquiry. A full pallet of 140 slabs (35m2) is the biggest, heaviest pallet we can have hand-unloaded by pump truck on the tail-lift lorries. That size weighs 980kgs, and must be unloaded onto tarmac or concrete, as the pump trucks’ little wheels won’t travel a mm on gravel or uneven ground with almost a tonne on them! CHECK OUT OUR PER PALLET DELIVERY CHARGES, BY POSTCODE, HERE The slabs are very heavy and therefore there are weight restrictions on pallet sizes that the lorry tail lifts can handle. Delivery costs are calculated by our shipping partners on a PER PALLET basis, not per delivery drop off, so bear this in mind when ordering: A 7.5 tonne lorry can only handle up to 25 sq metres per pallet (100 slabs per pallet/700kg) An 18 tonne lorry can only handle up to 35 sq metres per pallet (140 slabs per pallet/980kg)
  • Can I choose the delivery day?
    If it is VERY important to you that your delivery is made on a certain day, please let us know and we can book it in via our next day delivery service, which is available to most areas at £12 including VAT. This must be booked before 12pm the previous day.
  • Can you guarantee that a 7.5/12t lorry will be available?
    No, we can't absolutely guarantee it, but we will do our best to ensure that the delivery depot near you has one, and that it’s available to do your delivery on the day you choose.
  • I don’t live where I want the slabs delivered, and I don’t want to wait around all day, can I book a time for the delivery?
    Yes, of course. It’s £12 extra to specify an a.m. or p.m. delivery or £36 for a pre 10am slot. That is exactly how much we are charged for this, please contact us for more information.
  • If I don’t want to pay for a specified time, can you tell me when my slabs will arrive?
    No, sorry. We won’t have a clue. The network doesn’t update in real time. We always put a request on the delivery notes for the driver to call ahead. You should also receive a two hour delivery window by email, from the haulier, on delivery day.
  • Do I need a machine there to unload?
    No, the driver can unload off the lorry’s tail lift, as long as there is smooth hard tarmac or concrete to unload onto.
  • Why can’t they deliver onto grass/mud/gravel/hardcore?
    The small solid wheels of the hand operated Electric Pallet Trolley they use to trundle the pallets around won’t roll on uneven or soft ground, especially with a tonne of slabs on a pallet. In this video, you can see that whilst the trolley does most of the work, all of the weight is being put on the small, hard wheels. Please note how little clearance there is beneath the trolley. Whilst our yard is gravel, you can see that we have used Mudcontrol slabs to create a solid, hard surface to facilitate delivery.
  • Will they deliver into my field?
    Nope, not a chance. Not even in high summer when the ground feels like concrete to you. Please don’t ask the drivers to, they won’t do it and it’s more than their jobs are worth to get a lorry stuck. Also, they are not insured to do so. They will drop off on the kerbside, or possibly in the gateway if there is a hardstanding area of concrete or tarmac.
  • Access to the yard/field isn’t good, is that a problem?
    We can request a smaller delivery vehicle and do our best to ensure that one is available.
  • I want the slabs putting in a specific space that the lorry can’t get to, can you do that?
    If you want to book a special delivery on a lorry with its own Moffatt forklift, we can do that, but there is a significant extra charge from the haulage network if there is one available.
  • Why don't you do "free" delivery
    There is no such thing as free delivery (unless you have a national fleet of HGVs and are happy to deliver our slabs for nothing for us all over the country every weekday of the year, in which case, yay, please get in touch, we absolutely love you already!!!) “Free delivery” means that the delivery cost is included in the cost of the item. We could do this, in fact it would make things a lot easier for us to have a flat rate for slabs delivered to anywhere in the country, but it would make the slabs more expensive for almost all our customers. At the moment delivery can be anything from about £60 to £200 depending on whereabouts you are (The Midlands, or The Shetlands, for example). If we tried to average this out but allow a buffer zone (so that we don’t end up doing deliveries at a loss, because we have no way of knowing where the majority of customers will need delivery to in the next year, it could be 5% in high cost zones, or 95%, or anything in between) then the overall cost per slab will be higher for almost everyone, only those in the highest delivery cost areas will benefit. We did a survey of our customers asking for input on this dilemma, and the vast majority of answers were to keep it as it is, as it’s fairer to everyone.
  • Is delivery available at the weekends?
    Yes, some depots will do delivery on a Saturday morning, this is £60 extra at cost, for the entire delivery (irrespective of the number of pallets) and we would need to check ahead of time to ensure that the depot which covers your area will do a Saturday delivery. Please email or call us if you would like us to do that.
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7.5t/12t Lorry

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18t Lorry - 13 Metres long

Please bear lorry sizes in mind.

DELIVERY COST DEPENDS ON:

the postcode area (we are charged according to various zones)


the amount of slabs (we are charged per pallet space)


the size of lorry that the customer can accept delivery from (which affects the weight of pallet that can be sent, so the amount of slabs per pallet)

 

As a rough guide your delivery could be anything from £60 (half pallet delivery in zones in the Midlands, for example) to £160 (Shetlands, Orkneys, Northern Ireland), including VAT, per pallet.  

 

CLICK HERE to check the Postcode Delivery Charges per full pallet.

If you require an alternate amount or a large volume, please get in touch for a delivery quotation, and let us know the first part of your postcode, how many square metres or how many slabs you are considering ordering, and whether you can accept delivery from an 18 tonner or whether we should request a smaller delivery lorry because of access restrictions.

Deliveries can be at any time of the day, if you wish to narrow the window to an AM or PM delivery please indicate that on the order form (£12 incl VAT additional charge, refunded in full if the delivery company doesn’t deliver within the promised window).

 

Once you have paid you can choose the best delivery day and we will book delivery for that specific day. About 96% of our deliveries are happening on the requested day, and we do our very best to keep you up to date with any delays or problems.

 

Please click the button below for a quick quotation.

PLEASE BEAR IN MIND THAT THE DELIVERY DRIVERS ARE ONLY CONTRACTED & INSURED TO DELIVER TO KERBSIDE.  IT IS ENTIRELY AT THE DRIVER'S DISCRETION WHETHER THEY DRIVE ONTO YOUR PROPERTY OR NOT.  MANY ARE NOT INSURED TO DO SO.  WE CANNOT GUARANTEE DELIVERY BEYOND KERBSIDE.

However, most of the drivers will do their absolute best to unload the slabs where you want them to, if they judge that it is safe to do so.

 

We will reply with a quotation by email. If you are happy to proceed, please use the order form to order your slabs.

WHAT HAPPENS ON DELIVERY DAY?

 

You should receive an email with a two hour delivery window as a guideline, on the delivery day you have chosen. These emails aren’t sent out until your order is loaded onto the delivery lorry, so if you don’t get it in the morning, your delivery will be on the lorry’s second or third run of the day. 

We always request that the drivers call ahead of delivery, If they don’t then they have to wait for you if necessary.

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